$25 for survey contracted by AA

January 05th, 2009 edit

  • I got this email this week and just did it. It questioned my thoughts/propensity to purchase internet access on flts and in airports.

    Here is the email;

    At American Airlines, we are always working hard to improve our services
    and product offerings for our customers. As we grow and change for the
    better, we're eager to understand our customers' needs. To this end,
    American Airlines and Connexion by Boeing have teamed with Lieberman
    Research Worldwide, an independent market research firm, to conduct this
    online survey that will allow us to better understand your needs, in
    order to bring you the best products and services available.

    We're hoping to have your input for this important research because your
    opinions are crucial to us. We think you will find the subject matter
    very interesting. As a token of our appreciation, everyone who
    qualifies for and completes the entire survey will receive $25.

    Your responses are secure and will be kept strictly confidential. The
    results are presented in aggregate form only, and will not be shared
    with or sold to any other organization.

    All you have to do is to click on the URL below and fill out our survey.
    If you qualify, the full survey should take you about 20-30 minutes to
    complete and then we can process your $25 check.

    Thank you in advance for your helpful feedback.

    When you enter the survey, you will be asked to supply a respondent ID.

    Please enter the following into the space that will be provided:

    (1st letter of my last name & my advantage #)

    If you have any questions, please send a note to:

    askusmr@spss.com

    with your question and your id number and we will try to get back to you as
    fast as possible.

    Click here to start!
    http://hqmrweb5.spss.com/s1020


  • Just tried to enter survey and was told it's by invitation only. thanks for the post anyway


  • The prices for the many services ranged from $3 (for very little service) to $50 for real time TV channels, high speed internet access continuous loop movies et cetera. (my propensity to purchase these type of products is nil or very near zero so I don't know if my answers are going to help them much)

    Other questions asked if I was willing to pay $50 more in ticket price (compared to similar service on a different airline w/o the internet access).

    I was also asked if I would purchase these services if my company had a expressed policy that I would not be reimbursed (no).

    Personally, I don't want to access incoming email while flying. I use that time to respond to all the crap I get before my flight. I'm not a big TV watcher and I'm very selective of what types of talk radio propaganda I subject myself to.

    Though I would enjoy posting and reading FT while on a long flight I wouldn't be willing to pay much for that luxury. http://www.flyertalk.com/forum/wink.gif


  • A couple of years ago, I got an out-of-the-blue message from American that they wanted to know what I thought about stuff. I called back and spent 10 or 15 minutes discussing what I liked and didn't like about their airline.

    I was happy just to be ablle to express my opinions in a forum that might help make a difference. http://www.flyertalk.com/forum/smile.gif But when I was done, she put 4 500 mile upgrades into my account as thanks for my time http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif


  • As this is a 3rd party conducted survey with $ attached to participation, I was not surprised to see the special "security"of having to enter the 1st letter of your last name and aadvantage #. For fun I tried it and was unable to get to the survey.

    If anyone taking the survey can respond -- what are the price ranges that they ask you to select from for how much you are willing to pay for internet access on the plane?







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